Jon Conroy, Owner
Who we are
Jon Conroy, the owner of Capstone Facility Services, has been working in customer service for over 25 years and the commercial cleaning industry for 12 years. While talking with current and potential customers everyday throughout all of Central Florida, a serious need was identified in the managed commercial cleaning services market:
“Again and again, businesses told us that there was a need for high-quality, customer driven, consistent cleaning services delivered in an efficient manner, that fit within the tightened budgets of today’s customer. We also heard the resounding concern that business want their cleaning services provider to treat them as respected customers, not just a ‘paying account’.
In order to satisfy this market need, we resolved to build a truly customer-oriented company of integrity, where reliable, responsive customized cleaning services exceed expectations without exceeding costs.”
How have we been able to reach this goal?
- By going back to basics and building a company from the ground up that is entirely focused on meeting the needs of the customer.
- By becoming efficiency experts in our field –choosing the technology, products, and methods that are the most productive, consistent, and cost-effective.
- By embracing values in our everyday decision-making that often seem long gone, such as respect, honesty, trust, reliability, and simplicity.
- By recognizing that our success is reliant on our employees. We hire only those that have an attitude of service that matches our own. We then train and equip them to excel at their jobs and take pride in their work.